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Questions/answers


How can I find out monthly installment amount?

Just call our Customer Service Department 044-498-21-66 / 67. You can receive information on amount and the next due date, or inform the company of your personal information changes - passport replacement, name change, etc.

Where can I repay my loan?

You can repay your loan at any nearest branch of any Ukrainian bank with additional fee for money transfer.
Loan reimbursement fee at PJSC “PROFIN BANK” branches amounts to 8 UAH irrespective of payment amount.

Can I make loan early repayment? How is it possible?

You can make loan early repayment free of charge. There are no additional fees provided. Just call our Customer Service Department 044-498-21-66 / 67 to warn of intention to make loan early repayment.

Are there any limitations on loan repayment?

You should repay full amount of monthly installments indicated in your repayment schedule before 10th of each month in the respective payment period. In case of delayed or partial monthly installment repayment a fine at the rate of 20% of your monthly installment amount will be imposed.

Can I repay loan by bigger amounts than it is indicated in repayment schedule?

You can make partial early repayments of your loan. But you need to call our Customer Service Department 044-498-21-66 / 67 and inform operator the amount of installment you`d like to pay.

If you intend to make partial early repayments from time to time or constantly you need to fill out an application for loan partial early repayment with further reduction of loan term or instalment amount and with loan term unchanged, and send the application to the Bank.



For which amount should an automobile be insured?

According to loan agreement terms an automobile should be insured for 100% of the market price.

Can I insure an automobile for a few months?

According to loan agreement terms an automobile should be insured for the period no less than one year.

When does ProstoFinance plan to restart its business?

We will inform you about consumer lending restart via informational messages on our web-site and in mass media.

When an insurance event occurs whom should I apply to on this occasion?

Regarding insurance event please apply to insurance company with which the agreement was concluded. 

Are the insurance documents copies to be sent by a client or by insurance company?

According to loan agreement terms a client is to send copies of insurance agreements to the lender.
Please send them by fax: 044-498-21-69

   
 
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